Privacy policy

At TOMA, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data. This website is managed on the Shopify platform, which may also collect personal data as outlined below.

1. Data Controller

Tomacuir Commerz e.U.
Hernalser Hauptstraße 90/15, 1170 Vienna, Austria
Email: contact@toma-europe.com

2. Types of Personal Data We Collect

We collect the following types of personal data when you use our website or make a purchase:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit card details, bank account information, or other payment methods.
  • Technical Data: IP address, browser type, and version, operating system, device information, and website usage data (collected through cookies).
  • Order Information: Details of the products you order, the delivery address, and order history.

3. How Shopify Collects Data

As our website is hosted on Shopify, Shopify may also collect certain personal data through the platform for the purpose of providing and improving services, such as:

  • Usage Data: Information on how you interact with our website, including browsing behavior, time spent on pages, and click patterns.
  • Transaction Data: Information related to your purchases and order history.
  • Device Information: Data related to the device and browser you use to access our site.

Shopify collects this data in accordance with its own privacy policies. For more details, please review Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Processing Orders: To complete and deliver your purchases.
  • Customer Service: To respond to your inquiries and provide support.
  • Marketing and Communication: To send you updates about our products, services, and special offers (only if you have opted in).
  • Improving Our Website: To enhance your experience by understanding how users interact with our site.
  • Legal Obligations: To comply with Austrian law, including tax and accounting requirements.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To process and fulfill your orders.
  • Consent: Where you have provided consent (e.g., for marketing purposes).
  • Legitimate Interests: For purposes like improving our services or fraud prevention.
  • Compliance with Legal Obligations: For example, tax and accounting obligations.

6. Sharing Your Personal Data

We do not share your personal data with third parties, except in the following cases:

  • Service Providers: We may share your data with trusted third parties that help us with order fulfillment, payment processing, and customer service (e.g., courier companies, payment providers).
  • Shopify: As a platform provider, Shopify may have access to certain personal data for the purpose of managing our online store. Please refer to Shopify’s Privacy Policy for details.
  • Legal Requirements: If required by law or to protect our legal rights, we may share your data with authorities or legal entities.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements.

8. Your Rights

Under Austrian and European data protection laws, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Erasure: You can request the deletion of your personal data in certain circumstances.
  • Restriction of Processing: You can request that we limit the processing of your personal data.
  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal data, particularly in relation to marketing.

To exercise any of these rights, please contact us at contact@toma-europe.com.

9. Security of Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure.

10. Cookies

We use cookies and similar technologies to collect technical data, such as your IP address and browsing behavior on our website. You can control the use of cookies through your browser settings.

For more information about our use of cookies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes by email or through a notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

Email: contact@toma-europe.com