FAQs

If you have any additional questions that aren't addressed on our website, please feel free to email us at contact@toma-europe.com.

Which countries does TOMA ship to?

TOMA ships worldwide. If you are unable to select your country, please e-mail us at contact@toma-europe.com. Our team will strive to find a shipping solution for you.

Payment methods

We accept Visa, Mastercard, Paypal, Apple Pay, Google Pay and Klarna.

Taxes and Duties

For all orders within the EU, prices already include VAT.

For orders placed outside of Europe, please note that your local customs authority may impose import duties and taxes. These charges are determined by the value of the goods, their materials, and country of origin.

As customs fees vary by country, we strongly recommend consulting your local customs office to understand any potential charges before completing your purchase.

Important Notice: Switzerland and the United Kingdom are not part of the EU. As such, all imported goods must go through customs clearance, which may result in additional duties or taxes.

For further assistance or inquiries, feel free to contact us at contact@toma-europe.com.

How do I return an item?

At TOMA, your satisfaction is our top priority. We offer a 14-day return policy, allowing you 14 days from the delivery date to return your order for a refund.

How to Initiate a Return:

To start a return, contact us at contact@toma-europe.com providing us with the order number and the reason for the return. Please note that returns will need to be sent to the following address: Hernalser Hauptstraße 90/15, 1170 Vienna, Austria.

If your return is approved, you may proceed with the return process. Please note that items returned without prior approval will not be accepted. You may use the carrier of your choice to ship the items back to us.

You can always contact us for any return question at contact@toma-europe.com. 

Important Information:

Return shipping costs are the customer’s responsibility and should be paid directly at the shipping carrier.

What should I do if the package was delivered damaged?

If your parcel arrives damaged, please email us at contact@toma-europe.com as soon as possible.

We kindly ask you to take clear photos of the package and to keep the parcel unopened for further inspection by our courier. Our team will assist you promptly to resolve the issue.

What should I do if I receive the wrong item?

If you receive a wrong item, please email us at contact@toma-europe.com as soon as possible.

Please provide us with your order number and details about the items you received. Our team will assist you with processing a return or finding an alternative solution, based on your preference.

How long does a refund take?

Refunds will be processed within 5-10 business days after we receive your returned items.

Please note that we reserve the right to decline a refund if the items are not returned in their original condition (e.g., worn, damaged, or altered).

Refunds will be issued directly to the payment method used for the original purchase